Troublehsooting Adobe Flash for Windows Installations & Upgrades

I’ve seen a slew of problems recently when attempting to install or upgrade Adobe’s Flash Player Plug-in and ActiveX Control. Here are the Six Steps to resolve these problems.
STEP ONE: Verify Computer user permissions – installing ActiveX controls or plug-ins require Administrator access. Administrative privileges are required for the Windows system registry and for the C:WINDOWSsystem32MacromedFlash folder.
    1. Open Internet Explorer
    2. From the Tools pull-down menu select "Internet Options"
    3. From the Security tab click the "Custom level…" button
    4. Locate the section "ActiveX controls and plug-ins"
    5. Set " Download Signed ActiveX Controls" to Prompt
    6. Set "Run ActiveX Controls And Plug-ins" to Prompt
    7. Click <OK> then <Yes> to Save Settings
    8. Click <OK> to Exit 
  1. Download & Install Microsoft’s SubInACL Program
  2. Download & Save Adobe’s Reset Flash Player 10<Right-Click> and select "Save Target As…"
  3. Extract the reset_fp10.cmd file to C:Program FilesWindows Resource KitsTools
        • <Double-Click> the file reset_fp10.cmd
        • This will open a command window and execute the SubInACL tool
        • Do not use the computer while SubInACL is running
        • When finished you will see "Press any key to continue"
    1. Download & Save Adobe Flash Player Uninstaller <Right-Click> and select "Save Target As…"
    2. Quit ALL running applications, including: all Internet Explorer or other browser windows, AOL Instant Messenger, Yahoo Messenger, MSN Messenger, or other Messengers. Check the Windows system tray carefully to make certain no applications are still in memory which might possibly use Flash Player.
    3. Run the Adobe Flash Player Uninstaller
STEP FIVE: Reinstall Adobe Flash Player Plug-in and ActiveX Control   
– or – 
Download and Save Stand Alone Install Flash Player 10 ActiveX<Right-Click> and select "Save Target As…" 
NOTE: Windows Vista Installation Failure – On some Windows Vista systems Flash Player may be installed, but will not display Flash content. In some cases updating to the latest Flash Player using the included utility can correct the User Account Control settings that cause this problem.
To run the utility, find your installed Flash folder: 
    1. <Right-Click> C:WindowsSystem32MacromedFlashFlashUtil9d.exe
    2. The letter changes with each Flash version, so may be "FlashUtilb.exe" or "FlashUtile.exe"
    3. Select "Run as Administrator"
    4. Follow the steps to complete the Flash Player installation
    5. Restart your computer

About blakehandler

BLAKE was a Microsoft MVP and award winning programmer with over 20+ years experience providing complete Windows and networking support for small to medium sized businesses. BLAKE is also Jazz Musician and Instructor for residential clients on the Los Angeles West Side.
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